Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (2024)

Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (2)

MyChart Patient Support Specialist

Wellstar Health System Atlanta, GA

Wellstar Health System Atlanta, GA

2 weeks ago

Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (4) Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (5) Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (6)

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Facility: VIRTUAL-GAJob SummarySupports high volume of patient and Wellstar provider and team member phone calls, emails, and activation request related to MyChart patient portal. Provides MyChart account activation and customer service and technical support for patients, family members, and Wellstar staff. Assures compliance with HIPAA privacy guidelines for account activation and proxy access. Provides patient and Wellstar staff training on MyChart functionality as needed. Exhibits standards of excellence in customer service. Identifies trends in MyChart activation status and frequently asked questions to identify and drive best practice functionality and patient and provider engagement and usage

MyChart Patient Support Specialist Position reports directly to MyChart Manager. Key responsibilities of the role include:

MyChart Patient Support Specialist drives patient, community and provider engagement and usage of MyChart Patient Portal

Required Minimum Education

  • Associate's Degree Required or graduate of medical assistant program Required
  • Satisfactory completion of college-level medical terminology course. (This requirement can be met within the first 6 months of hire.) Required
  • Five years of directly related patient portal customer service experience in lieu of Associates or MA. Required

Required Minimum Experience

  • Minimum 5 years experience using Electronic Medical Record Required
  • Minimum 2 years recent and directly related patient portal customer service experience Required
  • Experience in computer applications and access provisioning required. Epic MyChart patient portal experience Required

Required Minimum Skills

  • Ability to work independently and without direct supervision in a fast-paced environment.
  • Problem solving skills and ability to prioritize and organize work activities appropriately in a fast- paced environment.
  • Knowledge of HIPAA regulations relative to the confidentiality and security of patient information.
  • Computer/data entry experience.
  • Ability to communicate with various members of the healthcare team.
  • Ability to use EXCEL, Word and have basic computer operational knowledge. Epic and MyChart skills preferred.
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Other
  • Industries

    Hospitals and Health Care

Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (7) Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (8) Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (9)

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Wellstar Health System hiring MyChart Patient Support Specialist in Atlanta, Georgia, United States | LinkedIn (2024)

FAQs

Does Wellstar use MyChart? ›

Wellstar patients can request a virtual appointment in their MyChart accounts. If you don't have a MyChart, sign up here.

How many employees does Wellstar health System have? ›

Candice L. Saunders leads Wellstar, one of Georgia's largest and most integrated nonprofit health systems with more than 300 locations, including 11 hospitals and 25,000 team members.

Who owns MyChart app? ›

MyChart by Epic

Founded in a basem*nt in 1979 with 1 ½ employees, Epic develops software to help people get well, help people stay well, and help future generations be healthier. There are over 305 million patient charts in Epic, representing patients from all 50 states and over a dozen countries.

What EMR system does Wellstar use? ›

Your Care Team at your Fingertips

You can also access your health information from organizations outside of Wellstar that also use Epic's software, letting you have full control of your healthcare. Communicate electronically and securely with your doctor or medical care team.

Does Wellstar use Epic? ›

Integration with the Clear identity platform in electronic health records enables the Georgia health system to roll out streamlined patient registration and on-site check-ins via selfies at kiosks.

Can you use the same MyChart account for different providers? ›

If you consent to share your health record with affiliate partners, you will have one MyChart account with a unique username and password. You will access all of your information across all organizations in this single MyChart account.

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